Swent ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws of India.
By using the Swent platform, you consent to the data practices described in this policy.
1. Information We Collect
We collect only the data necessary to verify your identity and ensure the safety and authenticity of our community.
Personal Identity Data: Name, email address, and phone number.
Professional Verification Data: LinkedIn profile URL and employment details.
Usage Data: Logs of your interactions with our platform to monitor for malicious activity.
2. Purpose of Collection
We process your personal data for the following specific purposes:
Verification & Authenticity: To verify that you are a genuine user (seeker or lister). We use your email, phone, and LinkedIn data strictly to prevent fake profiles and ensure our platform remains rich with authentic users.
Service Fulfillment: To connect you with legitimate realtors and property owners who can offer you the best possible rental prices.
Safety & Security: To track and prevent misuse, fraud, and malicious activities. We actively monitor the platform to identify and remove fake listings or fake seekers immediately.
3. Data Sharing and Disclosure
We value your trust and adhere to strict data-sharing limits:
Restricted Sharing: We do not sell, trade, or rent your personal data to unauthorized third parties or marketing agencies.
Service-Based Sharing: Your data is shared only with verified realtors and property owners for the sole purpose of facilitating your rental transaction and securing the best price for you.
Legal Compliance: We may disclose information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. User Safety and Anti-Fraud Measures
We maintain a zero-tolerance policy towards fraud and harassment:
Active Monitoring: We employ systems to track platform usage to ensure there is no misuse or malicious activity.
Reporting Mechanism: Users are encouraged to report fake listings, fake seekers, or suspicious behavior. We are committed to acting on these reports immediately to maintain a safe experience for everyone.
5. Your Rights (Data Deletion and Correction)
Under the DPDP Act, 2023, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request Deletion: You may request the deletion of your personal data at any time.
To exercise any of these rights, please contact us at policy@swent.co. We will process valid deletion requests promptly, subject to any legal retention requirements.
6. Grievance Redressal
If you have any grievances, concerns regarding your data, or wish to report a privacy violation, please contact our designated support team.
Contact Email: policy@swent.co
Response Time: We are committed to addressing your grievances for immediate action and resolution.
7. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated "Effective Date."